Frequently Asked Questions
Where do you Deliver?
We deliver to the entire Willamette Valley! We are based in Salem, so we can drive up to Portland, down to Eugene, west towards Dallas and Independence and the coast, or east towards Stayton, Silverton and Detroit Lake. We do charge a delivery fee to cover our costs.
What is the Delivery Fee?
We charge a delivery fee per mile between our storage facility (at 1241 Hawthorne Ave NE, Salem Or) and your location. This helps to cover the cost of our gas, employee drive time, insurance, and wear and tear on our vehicles.
Has the delivery fee changed?
In May 2025 When we bought the business we had to change how we calculate delivery fees. Our costs to deliver were significantly higher than were previously being charged, so we have adjusted the delivery fee system to better account for our actual costs, and to be more in line with what other companies in the area are charging. So for some people the delivery fee has increased. If you live in Salem, your rate may have gone down! The rates are FREE DELIVERY within 5 miles of our warehouse in Salem, $2.50/mile up to 15 miles, and $4/ mile after that.
Can I pick up my items?
Unfortunately our insurer will not allow us to rent most items as customer pickup. If you have a small order with no inflatables and are interested in pickup, please text us at 503-877-2212.
How many hours do I get with a 1 day rental?
A 1 day rental includes 4-8 hours, maybe a few more depending on our delivery schedule for the day. If you need very specific hours, please contact us at 503-877-2212.
What time is delivery?
We schedule deliveries in the morning, starting at 7 am and onward until 2 pm or so! You may request a specific time if your party starts earlier in the day, but we may ask you later if we can adjust your time a little bit to make our schedule run more smoothly. We will contact you a few days before delivery to confirm your specific delivery time and the details for your party.
What time is pickup?
Pickup will be between 2 pm and 8 pm, with a maximum rental time of 8 hours. If you want to keep the items past 8 pm, you will need to pay for an overnight rental and we will pick it up the next morning instead. Please text Janelle at 503-877-2212 if you have any questions with the new website system for choosing your times!
Where can you set Up?
We can set up most items on any flat area with grass or cement, and usually can be indoor or outdoor. We CANNOT set up on dirt or gravel or on the beach. We also need the yard to be cleared of pet droppings and sharp sticks. Cars should be moved out of the way, no overhanging trees with sap, and pets should be locked up at the agreed upon arrival time please! And please check your yard’s measurements to be sure your chosen inflatable will fit with 2 ft of clearance! There are no refunds if we cannot set up due to unsuitable space, and we can only wait so long if the yard is not clean because we have other deliveries to make. If you have questions about your setup, go ahead and text us a photo of your yard to 503-877-2212.
What requirements do you have for electrical?
We need a dedicated (nothing else using it) regular 120v outlet to run our blowers. Certain units may require 2 blowers, which would require 2 outlets. We will go over this with you on the phone a few days before your event. We bring a 75 ft 12 gauge extension cord, if your desired location is further than that, you will need to provide a longer extension cord, or you can rent our generator.
What Requirements do you have for water?
If you have rented a waterslide, you need to have a hose long enough to reach the desired location in order to provide water! If the unit you have rented is a wet/dry without a splash pool, you may want to have a hose head with a mister- they tend to be best especially with the funsize units for little kids! We have extra hoses usually in our truck, but that is not guaranteed! We will explain all this when we contact you a few days before your date to confirm delivery details.
Can you set up on Public Property?
You will need to obtain permission for us to set up on public property and proof of liability insurance coverage. You are responsible for any fines or citations that may be incurred due to non-authorization, and we do not refund if we set up and the park makes you take it down! Parks are difficult to book at the last minute and should be booked well in advance. Specific parks offer liability insurance in the park reservation. Please Call the City of Salem Parks to reserve and make sure to ask for a power outlet, or plan to rent our generator!
What happens if it rains?
We will still set up if there is light rain in the forecast, but unfortunately we cannot set up in heavy rain, in thunderstorms, or in windy conditions. If you happen to have a backup indoor option, we are happy to do that instead! Sustained wind over 15 mph or gusts over 20mph is an automatic shutdown for safety. We watch the weather forecast carefully in the days leading up to your event. If we have to cancel due to weather we will reach out the night before or morning of your event. You will be offered a raincheck for a different day, or a refund if you prefer. If we deliver and set up and THEN it rains, we do not offer refunds nor rainchecks. We will explain at delivery what actions to take for unforeseen weather that may occur while the unit is in your care.
Do you Rent on Holidays?
If it is available to book on the website it is available. We may require overnight rentals on certain days to give our crew the evening off. On July 4th we will not set up in the vicinity of fireworks or in busy areas.
Do you have Liability Insurance?
Yes, we hold a commercial liability policy. However, be aware that you rent at your own risk. At the time of booking you will be asked to sign our liability waiver, and you take full responsibility for supervision/ overseeing the health of anyone using the equipment, and are responsible for following the safety guidelines. One document will be sent for signature at the time of booking, and there is another document we have you sign electronically at the time of delivery when we go over the safety rules. If you are concerned about liability it is not a bad idea to take out a 1 day liability policy with your homeowners’ insurance.
What happens if the Equipment gets Damaged?
We hate doing it, but If our equipment is damaged under your care, we reserve the right to charge your credit card on file for the cost of the repairs. These jumpers can cost thousands of dollars and we expect customers to treat them with respect, according to the terms of the agreement signed at booking. Following all rules will ensure that our equipment is not damaged. We do offer a damage waiver, which releases you from liability for unintentional damage. Please note that damage due to not following the rules (for example: dogs/silly string/confetti/mud) would be considered intentional damage, and thus not be covered by the waiver.
When will I be charged?
You pay a $50 reservation fee at the time of booking to reserve the equipment for you. We call you to confirm final delivery details a few days before delivery. If you prefer to pay by card, we will charge the card at that time for the remaining balance. We also accept Cash at time of delivery, but be aware we do not set up until the full balance is paid. If paying cash, please have exact change as we do not carry change.
What is your Cancellation/Refund Policy?
Reservation Fee is nonrefundable, except when WE must cancel due to weather and a raincheck is not possible. If YOU cancel, the deposit is non refundable. If you need to reschedule, please do so more than 72 hours before your event, and your reservation fee will be applied to your new dates.
Can I keep the Rental overnight?
Yes, you can keep your rental overnight, with an $50 fee. Overnight pickups will be the next morning between 7am-12pm, depending on our schedule. You do not need to be present for pickup, but please keep dogs locked up! If it is raining or predicted to rain overnight, you may be asked to leave the inflatable running overnight to avoid it getting waterlogged. Also note for waterslides we ask that you shut the water off in the evening when you go to bed, and do not get unit wet again the next morning before pickup.
Do you offer a discount for churches and non-profits? Can you donate a unit to our cause?
Being good members of our community is SO important to us as a family, and we really try to give back as much as we can, especially to the causes, clubs and events we are involved in personally. Unfortunately, there is such a need and we get so many requests for donations that we cannot possibly donate to them all! We still LOVE helping schools, churches, and community organizations, so we have created a fundraising program in the Willamette valley and surrounding areas. If you want your church or school to earn a free rental, please text us-there is a way to make it possible! In addition, We also do have discounts and special offers for church events, school field days, community enrichment programs, and childcare centers. Text Janelle at 503-877-2212 to inquire about those discounts, and/or to get set up with the fundraising program!
How does the Fundraising Program Work?
We create a unique code and an informational flier for you to distribute to your members (students, congregation, or other community group), and for every booking made using your unique code over the course of the year, your organization will get 10% of the value of the booking as a Salem Jumper Rentals credit. At the end of the year, your organization's credit can be used to either rent an inflatable for an event, or if preferred we can issue a voucher that can be raffled off to support your organization.
Any other Discounts?
Check our specials page for deals! Also follow us on facebook where we will randomly post sales. We also have party packages to make it more affordable if you’d like to throw a large blowout extravaganza event. Also, if you are one of Shannon’s previous VIPs, you should have received a text from me when we first bought the business- that contained a code to get your VIP discount! For anyone new- you become a VIP by booking with us once, and the second rental that same year you get a VIP discount!
Are the Units Cleaned?
Yes, we clean, disinfect and sanitize every unit between customers, as well as doing regular deep cleanings and inspections. Sometimes we will clean onsite at pickup time, other times we will clean at drop off. If you need a contactless drop off and pickup we can accommodate that as well.
Are the units safe?
The use of any bounce house, jumper, or waterslide does come with some risks, but we try very hard to mitigate any risk and provide a safe, fun experience for every customer. We take industry safety training (SIOTO) to stay up to date on any safety changes in the industry. We set up safety pads around the entrances and exits of our equipment to prevent injuries, and we have safety rules to protect anyone using the equipment. We stake down our equipment, or use multiple sandbags when staking is not possible. Our units are regularly inspected for any safety hazards, and we do carry commercial liability insurance in case something should happen.
Q. Where do you Deliver? +
A. We deliver to the entire Willamette Valley! We are based in Salem, so we can drive up to Portland, down to Eugene, west towards Dallas and Independence and the coast, or east towards Stayton, Silverton and Detroit Lake. We do charge a delivery fee to cover our costs.
Q. What is the Delivery Fee? +
A. We charge a delivery fee per mile between our storage facility (at 1241 Hawthorne Ave NE, Salem Or) and your location. This helps to cover the cost of our gas, employee drive time, insurance, and wear and tear on our vehicles.
Q. Has the delivery fee changed? +
A. In May 2025 When we bought the business we had to change how we calculate delivery fees. Our costs to deliver were significantly higher than were previously being charged, so we have adjusted the delivery fee system to better account for our actual costs, and to be more in line with what other companies in the area are charging. So for some people the delivery fee has increased. If you live in Salem, your rate may have gone down! The rates are FREE DELIVERY within 5 miles of our warehouse in Salem, $2.50/mile up to 15 miles, and $4/ mile after that.
Q. Can I pick up my items? +
A. Unfortunately our insurer will not allow us to rent most items as customer pickup. If you have a small order with no inflatables and are interested in pickup, please text us at 503-877-2212.
Q. How many hours do I get with a 1 day rental? +
A. A 1 day rental includes 4-8 hours, maybe a few more depending on our delivery schedule for the day. If you need very specific hours, please contact us at 503-877-2212.
Q. What time is delivery? +
A. We schedule deliveries in the morning, starting at 7 am and onward until 2 pm or so! You may request a specific time if your party starts earlier in the day, but we may ask you later if we can adjust your time a little bit to make our schedule run more smoothly. We will contact you a few days before delivery to confirm your specific delivery time and the details for your party.
Q. What time is pickup? +
A.Pickup will be between 2 pm and 8 pm, with a maximum rental time of 8 hours. If you want to keep the items past 8 pm, you will need to pay for an overnight rental and we will pick it up the next morning instead. Please text Janelle at 503-877-2212 if you have any questions with the new website system for choosing your times!
Q. Where can you set Up? +
A.We can set up most items on any flat area with grass or cement, and usually can be indoor or outdoor. We CANNOT set up on dirt or gravel or on the beach. We also need the yard to be cleared of pet droppings and sharp sticks. Cars should be moved out of the way, no overhanging trees with sap, and pets should be locked up at the agreed upon arrival time please! And please check your yard’s measurements to be sure your chosen inflatable will fit with 2 ft of clearance! There are no refunds if we cannot set up due to unsuitable space, and we can only wait so long if the yard is not clean because we have other deliveries to make. If you have questions about your setup, go ahead and text us a photo of your yard to 503-877-2212.
Q. What requirements do you have for electrical? +
A.We need a dedicated (nothing else using it) regular 120v outlet to run our blowers. Certain units may require 2 blowers, which would require 2 outlets. We will go over this with you on the phone a few days before your event. We bring a 75 ft 12 gauge extension cord, if your desired location is further than that, you will need to provide a longer extension cord, or you can rent our generator.
Q. What Requirements do you have for water? +
A. If you have rented a waterslide, you need to have a hose long enough to reach the desired location in order to provide water! If the unit you have rented is a wet/dry without a splash pool, you may want to have a hose head with a mister- they tend to be best especially with the funsize units for little kids! We have extra hoses usually in our truck, but that is not guaranteed! We will explain all this when we contact you a few days before your date to confirm delivery details.
Q. Can you set up on Public Property? +
A. You will need to obtain permission for us to set up on public property and proof of liability insurance coverage. You are responsible for any fines or citations that may be incurred due to non-authorization, and we do not refund if we set up and the park makes you take it down! Parks are difficult to book at the last minute and should be booked well in advance. Specific parks offer liability insurance in the park reservation. Please Call the City of Salem Parks to reserve and make sure to ask for a power outlet, or plan to rent our generator!
Q. What happens if it rains? +
A. We will still set up if there is light rain in the forecast, but unfortunately we cannot set up in heavy rain, in thunderstorms, or in windy conditions. If you happen to have a backup indoor option, we are happy to do that instead! Sustained wind over 15 mph or gusts over 20mph is an automatic shutdown for safety. We watch the weather forecast carefully in the days leading up to your event. If we have to cancel due to weather we will reach out the night before or morning of your event. You will be offered a raincheck for a different day, or a refund if you prefer. If we deliver and set up and THEN it rains, we do not offer refunds nor rainchecks. We will explain at delivery what actions to take for unforeseen weather that may occur while the unit is in your care.
Q. Do you Rent on Holidays? +
A. If it is available to book on the website it is available. We may require overnight rentals on certain days to give our crew the evening off. On July 4th we will not set up in the vicinity of fireworks or in busy areas.
Q. What happens if the Equipment gets Damaged?+
A. We hate doing it, but If our equipment is damaged under your care, we reserve the right to charge your credit card on file for the cost of the repairs. These jumpers can cost thousands of dollars and we expect customers to treat them with respect, according to the terms of the agreement signed at booking. Following all rules will ensure that our equipment is not damaged. We do offer a damage waiver, which releases you from liability for unintentional damage. Please note that damage due to not following the rules (for example: dogs/silly string/confetti/mud) would be considered intentional damage, and thus not be covered by the waiver.
Q. When will I be charged? +
A. You pay a $50 reservation fee at the time of booking to reserve the equipment for you. We call you to confirm final delivery details a few days before delivery. If you prefer to pay by card, we will charge the card at that time for the remaining balance. We also accept Cash at time of delivery, but be aware we do not set up until the full balance is paid. If paying cash, please have exact change as we do not carry change.
Q. What is your Cancellation/Refund Policy?+
A. Reservation Fee is nonrefundable, except when WE must cancel due to weather and a raincheck is not possible. If YOU cancel, the deposit is non refundable. If you need to reschedule, please do so more than 72 hours before your event, and your reservation fee will be applied to your new dates.
Q. Can I keep the Rental overnight? +
A. Yes, you can keep your rental overnight, with an $50 fee. Overnight pickups will be the next morning between 7am-12pm, depending on our schedule. You do not need to be present for pickup, but please keep dogs locked up! If it is raining or predicted to rain overnight, you may be asked to leave the inflatable running overnight to avoid it getting waterlogged. Also note for waterslides we ask that you shut the water off in the evening when you go to bed, and do not get unit wet again the next morning before pickup.
Q. Do you offer a discount for churches and non-profits? Can you donate a unit to our cause? +
A. Being good members of our community is SO important to us as a family, and we really try to give back as much as we can, especially to the causes, clubs and events we are involved in personally. Unfortunately, there is such a need and we get so many requests for donations that we cannot possibly donate to them all! We still LOVE helping schools, churches, and community organizations, so we have created a fundraising program in the Willamette valley and surrounding areas. If you want your church or school to earn a free rental, please text us-there is a way to make it possible! In addition, We also do have discounts and special offers for church events, school field days, community enrichment programs, and childcare centers. Text Janelle at 503-877-2212 to inquire about those discounts, and/or to get set up with the fundraising program!
Q. How does the Fundraising Program Work? +
A.We create a unique code and an informational flier for you to distribute to your members (students, congregation, or other community group), and for every booking made using your unique code over the course of the year, your organization will get 10% of the value of the booking as a Salem Jumper Rentals credit. At the end of the year, your organization's credit can be used to either rent an inflatable for an event, or if preferred we can issue a voucher that can be raffled off to support your organization.
Q. Any other Discounts? +
A.Check our specials page for deals! Also follow us on facebook where we will randomly post sales. We also have party packages to make it more affordable if you’d like to throw a large blowout extravaganza event. Also, if you are one of Shannon’s previous VIPs, you should have received a text from me when we first bought the business- that contained a code to get your VIP discount! For anyone new- you become a VIP by booking with us once, and the second rental that same year you get a VIP discount!
Q. Are the Units Cleaned? +
A.Yes, we clean, disinfect and sanitize every unit between customers, as well as doing regular deep cleanings and inspections. Sometimes we will clean onsite at pickup time, other times we will clean at drop off. If you need a contactless drop off and pickup we can accommodate that as well.
Q. Are the units safe? +
A.The use of any bounce house, jumper, or waterslide does come with some risks, but we try very hard to mitigate any risk and provide a safe, fun experience for every customer. We take industry safety training (SIOTO) to stay up to date on any safety changes in the industry. We set up safety pads around the entrances and exits of our equipment to prevent injuries, and we have safety rules to protect anyone using the equipment. We stake down our equipment, or use multiple sandbags when staking is not possible. Our units are regularly inspected for any safety hazards, and we do carry commercial liability insurance in case something should happen.